WFO vs. WFM: https://www.techtarget.com/searchcustomerexperience/feature/Whats-the-difference-between-WFM-and-WFO?utm_source=youtube&utm_medium=video&utm_campaign=032023WFO&utm_content=WFO&Offer=OTHR-youtube_OTHR-video_OTHR-WFO_2023March07_WFO
Boost call center agent performance: https://www.techtarget.com/searchcustomerexperience/answer/5-ways-to-improve-call-center-agent-performance?utm_source=youtube&utm_medium=video&utm_campaign=032023WFO&utm_content=WFO&Offer=OTHR-youtube_OTHR-video_OTHR-WFO_2023March07_WFO

With organizations looking to offer flexible work models after the COVID-19 pandemic, workforce technology has become vital. Workforce optimization, WFO, and workforce management, WFM, are two of the most common systems in this area. While the two systems have many overlapping features, there are still important distinctions to be made between them.

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#WFM #WFO #callcenteragent #EyeOnTech